FAQ
May we bring in our own food?
Yes it is allowed to bring your own food Monday to Friday only.
Can we leave the center and come back later during the day?
You may leave the center for a maximum of 30 minutes and return. As a rule, general admission is good for only one entry for the day.
Do you take payments over the phone?
We only take deposits of 50.00$ + tx over the phone, the balance must be paid at the center Please call us at (450) 218-6699.
Do you require a deposit for parties and birthdays ?
Yes we do! We ask for $50.00 +tx deposit.
Do you have theme parties and/or cakes?
Theme parties/ cakes will soon be made available.
Are there lockers and/or coat check available?
Lockers are available in limited quantities. You may bring your own lock or rent a lock at our reception desk for $3.00.
May I enter the center with my shoes or boots?
Upon your arrival, you can leave your coat, shoes and boots in our locker room. We want to ensure that our floors remain dry for all those walking around in their socks.
I forgot my socks...
No worries! Socks are available for purchase at the front desk for 2.00$ + taxes/pair. SOCKS ARE MANDATORY WITHIN THE STRUCTURE.
Is spider jump trampoline included in general admission?
Spider jump trampoline is NOT included in general admission prices. Tickets are available at our restaurant counter or general admission counter.
Is rock climbing included in general admission?
Rock climbing is NOT included in general admission prices. Rock climbing tickets are available at our restaurant counter or general admission counter.
May I bring helium balloons?
We do not recommend helium balloons because of our high ceilings. Should you choose to bring them, we suggest they have a heavy base to keep them grounded.
May I have a discount if I'm pregnant?
Free admission is only accorded to grand parents 55 years or older and children under the age of 12 months.
If I lose a token in your games, am I reimbursed?
Yes you will be reimbursed a token should one of our machines malfunction and swallow your token. However, extra tokens purchased are not reimbursable for cash.
Do you supply plates, cups and utensils for birthday parties?
Yes! We supply everything you need to throw a party!
How does your security system work with bracelets? Are all the doors locked?
Each family will have a number written on their bracelets upon entry to identify the children with their guardians. The exit door remains locked until bracelet verification is completed by the staff.
My child was attending a birthday party at your center. May I be let in to pick him/her up?
For security purposes, we will ask you to have the contact information of the adult responsible of your child’s party. He/she is responsible for your child’s safety and well-being while at our center. He/she must bring your child to the front exit doors. We will not, under any circumstances, allow an adult into the center alone.
Can I decorate my party room?
You may decorate your party room once your reservation time has begun. Tape is not accepted to decorate the walls. You must use blue sticky – tack (on sale at the front desk) so that our walls are not damaged.
Can I come earlier to play in the structure before my actual party reservation?
You may arrive only 15-20 minutes before the start of your reservation so that we may be able to receive you in the best and most efficient way possible. After the duration of your reservation, you may, however, stay at our center as long as you wish!
Can I rent a room or a table on the mezzanine without having a party package?
Our rooms are often rented for occasions other than birthday parties. Our prices are standard regardless of the event chosen.
Can I bring my own cake without having a party reservation?
No food from the outside is permitted unless a party reservation is made at our center.
Can I buy a Woo-Hoo birthday cake without having a reservation?
Woo-Hoo birthday cakes are available without a reservation. You have the choice between chocolate and vanilla.
Are tights considered socks?
Tights are unfortunately not considered socks. Socks are required at all times to ensure our play structure stays clean and bacteria free!
How often do you clean/disinfect the structure?
Our structure is disinfected weekly or as needed should there be any accidents within the play structure during a particular day.
What is the minimum age for a person to escort children in your facilities?
Attendants must be minimum 18 years of age.
Loved it, kids loved it and we will definitely be back again, we had so much fun.EAGON JACKSON
